ORDERS & CUSTOMER CARE
How long will it take for my order to arrive?
Domestic orders leave our studio within 24-48 business hours and take 2-3 days to arrive via USPS, 3-5 via FedEx or UPS. International shipping is coming soon!
How can I track my order?
You will receive an email with tracking information once your order has shipped. If for some reason you did not receive this information, let us know at firstname.lastname@example.org
Does Aura Candles offer wholesale?
Yes! Please email email@example.com and tell us a little bit about your business.
Is there sales tax?
The state of California is subject to 8% sales tax.
What shipping method do you use?
We most frequently use USPS Priority Mail.
Do you offer exchanges or returns?
We always want our customers to be satisfied. If for any reason you are not happy with your purchase, please contact us at firstname.lastname@example.org and we'll follow up to resolve the issue.
ABOUT OUR CANDLES
What's the best way to burn Aura Candles?
Our recommended burn time is 3-4 hours. On the first burn, allow the melt pool to reach the edges of the container before extinguishing. This will allow the candle to burn evenly and prevent "tunneling." Be sure never to leave a candle unattended or in reach of children, pets or a draft. Please DO NOT burn the candle in the black tube packaging.
Why natural wax?
We chose to work with a natural wax blend of coconut and vegetable for a variety of reasons. We love that it burns more cleanly and for a longer period of time than straight paraffin.
Are your fragrances phthalate free?
Yes! For more information on this please email email@example.com
Why does my candle have wet spots or frosting?
This is a total normal occurrence due to temperature fluctuation. It will not affect the burn quality of your candle and often times goes away when you begin using your candle.